Return Policy
At GUSSI, we want you to be satisfied with your order. Please read this Return Policy before placing an order on gussi.shop.
1. Eligible return requests
Please contact us within 48 hours of delivery if you receive a damaged, defective, leaking, or incorrect product, or if an item is missing from your order. Please keep the product, packaging, shipping label, and invoice until your request is reviewed.
2. Cosmetics and hygiene products
For hygiene and safety reasons, skincare and cosmetic products that have been opened, used, or had their seal broken are generally not eligible for return unless they arrived damaged, defective, or incorrect. Change-of-mind returns are not accepted for opened or used products.
3. How to request a return
Email ramanshigroup@gmail.com or call 8006801976. Include your order number, a description of the issue, and clear photos or an unboxing video where available. Do not send products back before our support team provides return instructions.
4. Review and resolution
Our team will review the information and may ask for additional details. If a return or replacement is approved, we will share the next steps. Depending on the case and product availability, the resolution may be a replacement or a refund under our Refunds & Cancellations Policy.
5. Return shipping
If the issue is confirmed to be due to a damaged, defective, or incorrect item supplied by GUSSI, we will advise you on the return-shipping process. For other cases, return shipping is not offered unless we confirm otherwise in writing.
6. Refunds
Approved refunds are processed according to our Refunds & Cancellations Policy and the payment provider’s processing timelines. Refunds are made to the original payment method where possible.
7. Contact us
GUSSI Customer Support
Email: ramanshigroup@gmail.com
Phone: 8006801976
Location: Muzaffarnagar, Uttar Pradesh, India
This policy applies to orders placed through GUSSI.shop. GUSSI may update this policy when necessary; please check this page for the current version.