Refunds & Cancellations

This policy applies to orders placed on GUSSI.shop. Please contact us with your order number as soon as possible if you need help with an order.

Order cancellation

To request cancellation, email ramanshigroup@gmail.com and include your order number. We will review the request. Cancellation may not be possible after an order has been processed or dispatched.

Damaged, incorrect or missing items

If your order arrives damaged, contains an incorrect item, or appears to be missing an item, contact us promptly at ramanshigroup@gmail.com. Include your order number, a description of the issue and clear photos where relevant so we can review it.

Refund and replacement requests

Requests are reviewed based on the order details, product condition, circumstances of the issue and applicable consumer-protection requirements. Please contact us before returning any product and wait for instructions. This policy does not limit any rights you may have under applicable law.

Refund processing

If a refund is approved, it will be initiated through the applicable payment/refund method where available. The time taken for the amount to appear may depend on the payment provider or bank. We do not promise a fixed processing time where it is outside our control.

Contact

For cancellation or refund support, email ramanshigroup@gmail.com or use the Contact GUSSI page. Include your order number. Please do not email passwords, OTPs or full payment-card details.